不管你是在做自己的外贸独立商城，还是在alibaba速卖通，eBay,etsy等平台上面销售商品，都会遇到一些买家拍下商品，但迟迟未下单的情况。
未付款订单指买家已经拍下商品，但尚未付款的订单。
首先，PayPal商务顾问Jane分析下出现此类情况的原因：
1、拍下后，无法及时联系卖家对细节进行确认
2、拍下后，发现运费过高
3、对同类商品需要再进行比较
4、付款过程出现问题
5、对卖家信誉产生疑虑
那么对于未付款订单，PayPal顾问Jane建议您可以采取以下管理技巧：
1）当订单生成后立即给买家发站内信、邮件，或者利用TradeManager及时和买家进行沟通，了解他对这些“未付款订单”的意见
2）根据买家意见，
a.对价格、运费进行调整，给予折扣，让商品更具竞争力；
b.进一步展示商品，提供图片、细节描述，让买家对商品质量有更深认识；
c.如果买家支付上遇到困难，可以主动帮助买家解决该支付问题；
d.对自己的公司实力进行简单介绍，增加买家信任和购买信心。
3）如果买家24小时内仍未付款也未给予任何回复，可以考虑主动调整价格，系统会自动发送调价后的邮件，通知买家重新关注下单商品
4）有条件可以跟买家进行电话沟通
回复模板：
Dear X,
We appreciated your purchase from us.However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instantpayments are very important; the earlier you pay, the sooner you will get theitem.
If you have any problems making the payment, or if you don’t want to go throughwith the order, please let us know. We can help you to resolve the paymentproblems or cancel the order.
Thanks again! Looking forward to hearingfrom you soon.
Best Regards,
(Your name)
————————————————————————————————————————————————–
Dear X,
We appreciate your order from us.You have chosen one of the bestselling products in our store. It’s very popularfor its good quality and competitive price. Right now, we only have X lots ofthe X colors left. We would like to inform you that this product has a highrisk of selling out soon.
We noticed that you hadn’t finished the payment processfor the order. We’d like to offer you a 10% discount on your order, ifyou purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment isconfirmed. If you need any help or have any questions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggestsuppliers on AliExpress. With more than 3 years’ experience in world trade, we areable to provide the best prices, the highest quality and the superior service.We inspect our products before shipping them out and provide a 1 year warrantyfor all products. We promise to give you a full refund if the products are notas described.
If you have any questions, please contact us; we are happy to help you.
也可以通过提醒折扣到期，或者库存不多来刺激买家尽快下单
Please note that there are only 3 days left to get 10% off by making payments
Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon.
外贸人员周旋老外客户的7句话（双语版本分享）
在做外贸过程中，外贸人员要会周旋客户，以激起客户的兴趣，那么，外贸中周旋客户的语句有哪些?报关员考试网小编就收集了外贸人员周旋客户的七句话，可供参考。
外贸人员要周旋客户，可采用以下七句话。
1. I will send you some brochures, if you are interested.
如果您有兴趣的话，我可以寄给您一些介绍产品的小册子。
2. Can you suggest an alternative?
能否告知您其他方便时间?
3. As an alternative, I wish to propose May 3rd.
另一个方便时间是5月3日。
4.If you are interested, we may consider selecting you as our partner.
如果贵公司感兴趣，我们可以考虑选择你们作为我们的合作伙伴。
5. I see. But aren’t these prices for your domestic customers!
我明白了。但是这些价格是提供给国内顾客的吗?
6.Yes, we take note of your comment. Prices depend also on volume. How much quantity do you forecast to sell in the first year?
好的，我们会注意这一点。价格也会因数量而有所不同，贵公司预计在第一年销售多少数量呢?
7.Then, let us develop together a marketing plan with yearly forecasts of volume with pricing.
那么，让我们依年度数量预测来共同拟订一个市场销售计划。
外贸人员周旋客户的七句话(双语版)
在做外贸过程中，外贸人员要会周旋客户，以激起客户的兴趣，那么，外贸中周旋客户的语句有哪些?报关员考试网小编就收集了外贸人员周旋客户的七句话，可供参考。
外贸人员要周旋客户，可采用以下七句话。
1. I will send you some brochures, if you are interested.
如果您有兴趣的话，我可以寄给您一些介绍产品的小册子。
2. Can you suggest an alternative?
能否告知您其他方便时间?
3. As an alternative, I wish to propose May 3rd.
另一个方便时间是5月3日。
4.If you are interested, we may consider selecting you as our partner.
如果贵公司感兴趣，我们可以考虑选择你们作为我们的合作伙伴。
5. I see. But aren’t these prices for your domestic customers!
我明白了。但是这些价格是提供给国内顾客的吗?
6.Yes, we take note of your comment. Prices depend also on volume. How much quantity do you forecast to sell in the first year?
好的，我们会注意这一点。价格也会因数量而有所不同，贵公司预计在第一年销售多少数量呢?
7.Then, let us develop together a marketing plan with yearly forecasts of volume with pricing.
那么，让我们依年度数量预测来共同拟订一个市场销售计划。
